VARPIX is an online shopping marketplace, sellers are welcomed to open their storefront on our platform and list as many as they have of items for sell to our buyers.
Selling on Varpix is made simple, a seller creates a store, list an item, setup shipping rules and that's it, the item will be available for selling on the marketplace.
You can sell any item you want, however we have a list of prohibited items that cannot be listed, please refer to this link for prohibited items.
Simply create an account and apply for a seller account by choosing "Start Selling", fill in the form and wait for a response from our support team.
You don't need a website to sell on varpix, each seller will have his own store front where items are listed.
Refer to this link for the allowed countries to register from as a seller.
Refer to this link for the prohibited items that cannot be listed.
Opening a seller account is totally free and there is no recurring charges for selling on our platform.
We only get a 10% fixed commission when you sell an item no matter of the category
Absolutely, you can close your account upon your request, or you might set your account into vacancy for a later use.
We credit payment to your account after 15 days once you mark the order as shipped and submit the tracking number, it might take longer if you didn't submit your tracking number. Once we credit your payment into your wallet then you are free to request a withdrawal, payouts are paid via bank account.
If your item is taxable to a certain region, you can set the tax rate while listing your item online.
Your seller Dashboard allows you to view a snapshot of your recent account activity which includes the number of orders and sales in a daily, monthly and yearly basis analysis and will display the very recent orders you received for fulfillment.
Your store profile allows you to customize and update your business information, address and your business images which include banners and logos, also it will allow you to add your social information links like Facebook, Twitter, GooglePlus and Instagram, you can also customize what information to display to your buyers when they visit your store profile, like your name, address, phone number, selling rating etc...
From your seller account, select "My Inventory" then select "Add Product", Fill in your item details and save it
There is no minimum or maximum, so you are free to list your items at any desired price.
We have 3 conditions in which your item should be in: New, Used and Refurbished. If you item is used or refurbished then you are required to provide as much as you can of details to your buyers
Absolutely, if you want to sell in bulk then you can specify the wholesale pricing while you are listing your item.
When you create an item, it will be reviewed first to check if everything is fine with it before we can allow it to be live.
Yes of course, from your seller account click on "Mass Upload" download the csv sample file and create your items, it is preferable to have 50 items per file, if you have more than 50 items then you can create another file and continue with your listing, mass uploads are subject to approval.
From your seller account click on "Shipping Method" then click "Add Carrier" fill in the information and save it.
From your seller account click on "My Fulfillment Center", orders awaiting fulfillment will be listed, at this point, you need to mark them as shipped and submit the tracking numbers of your shipments.
When we approve an order, you will receive an email advising you to ship it, you will be able to manage orders in your Fulfillment center.
From your seller account click on "My Fulfillment Center" select the order in question, scroll down the page in "Shipping Details section" you will find "Add Tracking Details", add your tracking number and Carrier URL and submit the information.
We offer 7 days time range when the seller receives an order, if the seller didn't ship in this period, the order will be voided. We are not responsible if you ship the order after this period as we will not recreate the order for you.
If you are unable to fulfill the item then mark it as "To be canceled - Out Of stock -"
Received Orders will be available in your seller fulfillment center for 7 days, in case you didn't ship your order in this time period, the order will be voided, if you really need to extend this period for a certain order then you may contact us with an explanation to email@example.com and we'll review the details.
Yes, you can cancel the order by selecting "To be Canceled" with the right reason.
Shipping your items is sellers' responsibility, you can choose any Carrier that suits your needs and which offers best pricing.
First, you should list only items that you can ship, however if things went wrong and you cannot ship in full then you might ship what you have and cancel the rest.
You cannot block a buyer but you can block users by their IP addresses or by country, to do so, on your listing you will find a tab named 'Block Product' at this point you can add an IP address(es) or add countries where you want your item to be unavailable for purchase.
A Billing center is where you can manage your charge credit cards
From your seller account click on "My Billing Center" then "Add a New Card" fill the information and we will contact you to verify the submited card.
Each seller must provide a credit card to start selling to cover any unexpected chargeback or a refund in the future. We accept Visa and Mastercard
From your seller account, click on "My Fulfillment Center" then select the order in question, you will be able to request a refund either fully or partially
The amount will be charged immediately from the credit card that you have linked, if the charge method failed then the refund will not be successful.
We do a pre-auth of $2 to check if the linked card is live and valid whenever you request a refund or a payout, the pre-auth will be voided immediately.
From your seller account, you have the choice to select from Product attributes and Product Feature, both options are delivered with a very simple concept and it won't take the seller much time to understand how it works.
Of course, who doesn't like vacations? :) from your seller account, click on "Seller Vacation" set the dates and you are all set. Your items will display when you will be back.
We have a policy to credit shipped orders in 15 days, for example, if you ship an order by 1st of the month, you would be credited by 15th of the month and so on and so forth.
From your seller account, click on "My Bank Details" it will request you to provide all your banking information for any future withdrawal.
Payouts are done via bank transfers.
Approved payouts are sent immediately however it depends on your financial institution to credit your transfer to your account
VARPIX Marketplace offers a 30 days return policy however when you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return is sent back to the seller instead of VARPIX. While most sellers offer a returns policy equivalent to varpix.com's, some seller returns policies may vary. You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the seller profile page.
From your seller account, click on "Manage RMA" you will find all return request, if you have found difficulties just ask and we'll step in to resolve the issue.
From your seller account, click on "Manage RMA" then select "Policy" Tab then "Add Policy"
When you receive a question, an inquiry or an issue with a buyer, you will get notified, from your seller account, click on "Manage Tickets" it will display all new and previous tickets, you can use the filter to check the Open/Resolved/Pending tickets from your account.
We use SSL to encrypt all data traffic on our platform, in terms of ordering, we have a strict policy to verify every order against any possible fraud no matter the order's amount is.
Feedback and Reviews are two important elements at play when it comes to successful sales, feedback allows you to build your "authority" as a seller.
No problem, we are here to help, send us an email to firstname.lastname@example.org and we'll be glad to help with any question or issue you are facing.
Know your customer, alternatively known as know your client or simply KYC, is the process of a business verifying the identity of its clients and assessing their suitability, along with the potential risks of illegal intentions towards the business relationship
We might ask to provide your documentation when you reach a certain amount of earning, this is generally requested by our payment processor to help them fight against money-laundry.
Chargeback is the return of funds to a consumer, initiated by the issuing bank of the instrument used by a consumer to settle a debt. Specifically, it is the reversal of a prior outbound transfer of funds from a consumer's bank account, line of credit, or credit card.
A consumer may initiate a chargeback by contacting their issuing bank and filing a substantiated complaint regarding one or more debit items on their statement. The threat of forced reversal of funds provides merchants with an incentive to provide quality products, helpful customer service, and timely refunds as appropriate. Chargebacks also provide a means for reversal of unauthorized transfers due to identity theft. Chargebacks can also occur as a result of friendly fraud, where the transaction was authorized by the consumer but the consumer later attempts to fraudulently reverse the charges. Card association chargeback rules are available online for public inspection and review. They comprise a system for adjudicating transaction disputes between cardholders and merchants, primarily where the issues can be resolved based on documentary evidence incident to the transaction. The rules provide for arbitration of issues by the card association. This may occur where the card issuer generates a second (or "arbitration") chargeback against the merchant, after receiving the merchant's response to the initial chargeback. Normally this would require the cardholder to rebut elements of the merchant's response. The second chargeback results in a second crediting of the cardholder's account for the disputed funds, after having been credited back to the merchant with its response to the initial chargeback. The merchant's only recourse after the second chargeback is to initiate arbitration of the dispute by the card association.
A seller is not responsible for a chargeback initiated by a buyer, however, the seller might be responsible if fraud or scam is involved within the order, at this point, we would take appropriate action against the seller to prevent any future dispute.
Once you create your account, you can opt in for 2-Factor-Auth to authenticate via an OTP using your smart phone, all you have to do is to install an auth application like "Google Auth" then scan the code, do not forget to write down your authentication code.
That is not true, however we analyse case by case to give the best outcome, sellers are important for us as buyers that's why we take time to analyse the issue and come up with the right decision as each case is different than the other.
If you get your delivery strategy right, you'll increase the conversion rate on your website and encourage repeat purchases. Your delivery strategy covers everything from the price you charge and the services you offer, through to what arrives in the parcel and how the packaging looks and how fast you ship. It's really important to invest some money and thought in getting this right for your customers.
The seller is responsible for final delivery, we ask sellers to use tracked shipments to prevents issues with final delivery.
If the buyer refused a shipment by changing their mind in final moment, then you will refund only the item price.
Intellectual property (IP) refers to creations of the mind, such as inventions; literary and artistic works; designs; and symbols, names and images used in commerce. IP is protected in law by, for example, patents, copyright and trademarks, which enable people to earn recognition or financial benefit from what they invent or create. By striking the right balance between the interests of innovators and the wider public interest, the IP system aims to foster an environment in which creativity and innovation can flourish.
We do not monitor our platform for IP infringement, unless it is brought to our attention, we will provide continued access to our sellers however we will do allow customers and rights owner to have the ability to file a complaint if a product seems inauthentic or counterfeit due to the poor quality of the product, once we are notified then we will remove the listings and suspend the account until resolved between the seller and the brand owner. In order to protect your intellectual property rights, it is imperative that you take preventative measures before selling on VARPIX. If your potential intellectual property product is not already registered, then it is in your best interest to copyright, or trademark your brand and logo.